Customer service is one of the main key factors in any business and when it comes to e-commerce business it helps any owner to grow their business in the online market, Most of the time users/customers have different querier which they want to ask before visiting any physical shop like, queries about products and shop locations, quires about order update.
let's assume you order some products and the order is dispatched its been 5 to 7 days and the parcel didn't reach at your place. in that case, you need to find the email address of that store then email them then wait for their response, isn't it kind of hectic, In-App feature can reduce and minimize that cycle and you can just ask any queries from their In-App chatting feature,
The In-App chatting feature not just helps only in e-commerce but also in different fields like medicine, gaming, live youtube streaming etc.

When you developing any app or web feature the In-App feature can be critical to implement as you need to create it from custom or need to use some third-party library. In the custom option, the feature can take up to 15 to 20 days to develop and make into a working model. But for the third-party library, you can just plug and play, but most of the time using a third party it becomes difficult to choose the best one, which can provide you with all you necessary features in one model.

What if I tell you a library/platform that can be useful for In-App features, in fact not just for In-App features but also has more features like Live Streaming, Video/Audio calling, Cloud recording, Superboard etc?

ZEGOCLOUD is a platform that provides varieties of features/options that are required by today's modern web/app(s). They provide the best quality in terms of video calling, connectivity, Massive concurrency and much more.

ZEGOCLOUD In-App chatting feature has cool features like
Room module, Group module, Message priority, Push system notifications, Offline messages, Offline notifications, etc.

Some of the use cases where you can use ZEGOCLOUD as your In-App partner

Online shopping Build real-time purchasing-related communications with text, images, order information, and more.

Social interactions When you're planning a live-streaming event, it's important to make sure your audience can interact with you. You might want them to ask questions or get involved in the conversation--and doing so can be just as fun for you as it is for them.

Most of the time influencers use their chatting feature when they do Youtube Live events. You can create a Live chatting feature in your apps by using ZEGOCLOUD In-App feature.

Online education apps are the future of education. When you develop an online education app, the in-app chatting feature of ZEGOCLOUD can create a big impact on your users' experience and grow your user base! Students can ask questions while learning and get answers from mentors.

Online consulting If you're in the medical field, you know how important it is to be available for patients.

In-App features are a great way to make sure that you're always there for your patients. You can use these features to be a first aid for any patient and save millions of lives!

Online games Online gaming has become one of the biggest markets in today's world, with millions of people playing games together through live streaming platforms. In-app chatting is a feature that allows you to interact with your favorite gamer on any platform.

ZEGOCOLOUD Compatibility with almost every platform
Android
IOS
Windows
MacOS
Web
Flutter
React Native

Add permissions
Permissions can be set as needed.

Open the AndroidManifest.xml file from the directory app/src/main, and add permissions:

<!-- Permissions required by the SDK -->
<uses-permission android:name="android.permission.ACCESS_WIFI_STATE" />
<uses-permission android:name="android.permission.INTERNET" />
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />

Prevent class name obfuscation
You can prevent the ZEGO SDK public class names from being obfuscated by adding the following code in file proguard-rules.pro

-keep class **.zego.**{*;}

Import the class file
Import the class file to your project:

import im.zego.zim.ZIM

Create instance of ZEGOCLOUD. Suppose you have 2 users A and B, they both need to create instance and call a method with app id and appsign id
developer can get both ids from project dashboard and add them in code.

// Create a ZIM SDK object and pass the AppID, AppSign, and Application in Android.
ZIMAppConfig appConfig = new ZIMAppConfig();
appConfig.appID = 12345;
appConfig.appSign = "appSign";
zim = ZIM.create(appConfig, application);

add listener to listen messages from other connected client or if any error occur.

zim.setEventHandler(new ZIMEventHandler() {
    @Override
    public void onReceivePeerMessage(ZIM zim, ArrayList<ZIMMessage> messageList, String fromUserID) {
        // Implement the callback for receiving the one-to-one messages.
    }
});

// userID must be within 32 bytes, and can only contain letters, numbers, and the following special characters: '~', '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '=', '-', '`', ';', '’', ',', '.', '<', '>', '/', '\'.
// userName must be within 64 bytes, no special characters limited.
ZIMUserInfo zimUserInfo = new ZIMUserInfo();
zimUserInfo.userID = userID;
zimUserInfo.userName = userName;

// When logging in:
// If you are using the Token-based authentication mode, you will need to fill in the Token which you generated by referring to the [Authentication] doc.
// If you are using the AppSign mode for authentication (the default auth mode for v2.3.0 or later), leave the Token parameter blank.

zim.login(zimUserInfo, new ZIMLoggedInCallback() {
    @Override
    public void onLoggedIn(ZIMError error) {
          // You can know whether the login is successful according to the ZIMError.
    }
 });

To send one to one message

// The following shows how to send one-to-one message, the [conversationType] needs to be set to [ZIMConversationTypePeer].
String conversationID = "xxxx";

ZIMTextMessage zimMessage = new ZIMTextMessage();
zimMessage.message = "Message content";

ZIMMessageSendConfig config = new ZIMMessageSendConfig();
// Set priority for the message. 1: Low (by default). 2: Medium. 3: High.
config.priority = ZIMMessagePriority.LOW;
// Set the offline push notificaition config.
ZIMPushConfig pushConfig = new ZIMPushConfig();
pushConfig.title = "Title of the offline push";
pushConfig.content= "Content of the offline push";
pushConfig.extendedData = "Extended info of the offline push";
config.pushConfig = pushConfig;

// In 1-on-1 chats, the conversationID is the peer user ID. In group chats, the conversationID is the groupID. In the chat room, the conversationID is the roomID.
zim.sendMessage(zimMessage, conversationID, ZIMConversationType.Peer,config, new ZIMMessageSentCallback() {
    @Override
    public void onMessageAttached(ZIMMessage zimMessage){
         // The callback on the message not sent yet. You can get a temporary object here and this object must be the same as that created zimMessage object. You can make your own business logic using this as needed, for example, display a UI ahead of time.
    }
    @Override
    public void onMessageSent(ZIMMessage zimMessage, ZIMError error) {
        // Implement the event callback on message sent.
    }
});

to receive one to one message

zim.setEventHandler(new ZIMEventHandler() {
    @Override
    public void onReceivePeerMessage(ZIM zim, ArrayList<ZIMMessage> messageList, String fromUserID) {

      for (ZIMMessage zimMessage : messageList) {
          if (zimMessage instanceof ZIMTextMessage)
          {
            ZIMTextMessage zimTextMessage = (ZIMTextMessage) zimMessage;
            Log.e(TAG, "Received message:"+ zimTextMessage.message);
          }
      }
   }
});

for logout

zim.logout();

For destroy instance

zim.destroy();

You can find a working documentation here

You can find sample app here